We operate on a prior booking system in order to ensure that we have suitable accommodation available for your pet and to prepare for your pet’s arrival (e.g. preparation of enclosure, scheduling your pet for regular check-ups and exercising, etc.). All bookings are payable in advance. You will not be charged for the day's boarding should you collect your pets before 11h00. You are strongly advised to make reservations well in advance to avoid disappointment. Please read through the information below regarding peak season bookings.
If a suitable replacement booking cannot be made for holiday and long weekend bookings, a pro rata refund may be considered at the discretion of management. An administration fee is payable for canceled holiday and long weekend bookings.
From time to time we find ourselves in a situation where pets are “dumped” in cases of divorce, relocating abroad, moving to smaller accommodation, etc. Please note that we reserve the right to remove your pet from our care if no payment arrangement is in place.
Please let us know in advance of any special requirements with regards to diet, medication, exercise or anything else which will enable us to provide the best care possible.
Please bring your pet's favourite food along, so that the home environment can be simulated as closely as possible. We will feed according to your instructions. It would be great if you could pre-pack the food into meal-sized portions, or we could supply a measuring cup if you do not already have one. This way we can ensure that we don't over- or underfeed your beloved pet.
|SIZE||DOGS||HIGH SEASON||PEAK & WINTER SEASON|
HIGH, PEAK & WINTER SEASON DATES & DEADLINES
Please be aware that different rates apply for Low, High, and Peak and Winter Seasons
For more information on temperature control during the winter months, please go to our Winter Comfort page
HIGH SEASON DATES & DEADLINES
|FULL PAYMENT DEADLINE|
|15 MAR to 02 APR 2019||31 JAN 2019|
|18 APR to 23 APR 2019||31 JAN 2019|
|20 SEP to 1 OCT 2019||31 JUL 2019|
PEAK SEASON & WINTER DATES & DEADLINES
|FULL PAYMENT DEADLINE||MINIMUM STAY|
|01 MAY to 13 JUNE 2019||30 APR 2019|
|14 JUNE to 9 JULY 2019||31 MAY 2019|
|10 JULY to 07 AUGUST 2019||30 JUN 2019|
|08 AUGUST to 12 AUGUST 2019||30 JUN 2019|
|13 AUGUST to 31 AUGUST 2019||31 JUL 2019|
|01 DECEMBER 2019 to 08 JANUARY 2020||FULL PAYMENT TO CONFIRM||10 Days|