KENNELING

Almost all our kennels are indoors in brick and mortar buildings, with rubber floors and insulated ceilings. Please bring your dog's own bedding from home, as the closer we can simulate the home environment, the happier the pets will be during their stay. When the pet arrives, we take a photo of all the belongings so that we can ensure that everything goes back home at the end of your pet's vacation. Their bedding, food and other belongings stay with them in their own kennel for the duration of their stay. 

Pets from different households do NOT share accommodation, due to the risk of injury as a result of aggressive behaviour. The only exception to this rule is the supervised playing of puppies. Young dogs need to socialise with other dogs and become bored very easily. Supervised socialisation prevents frustration and boredom.

EXERCISE

Dogs are exercised regularly according to their needs and this includes time spent in the play areas, games played with them, walks outside, supervised socialisation and training where requested. Dogs from different households do not share enclosures but do share play areas if they are socialised and if the client permits it. In keeping with our aim to reduce stress as much as possible, we encourage the use of safe toys and appropriate interaction with humans to keep our boarders stimulated and to prevent boredom. We also constantly upgrade the design of housing units to ensure that the environment is interesting for the pets.

CATTERY

Our cattery consists of units for singe cats, twin units and family units for up to four cats. Each chalet has its own garden and during the day the cats also get the opportunity to enjoy the "cat walks" - larger exercise areas attached to the units where one family of cats at a time can have access to a larger play area.

FEEDING

Please note that we do not stock any food in our kitchen.  It is important that the pets remain on the diet that they eat at home.  Due to the difficulty in stocking all the brands and flavours we require our clients to provide their own food.  We will ensure that it is fed according to the client’s instructions.  Please note that the appropriate discount is already included in the boarding price.

WINTER COMFORT

It has always been our policy to ensure that our guests are warm during the winter months. Based on our own research where we compared temperatures using different types of heating we have started upgrading and added rooms for dogs which are totally indoors. These buildings are built with bricks and mortar, have insulation in the roof as well as fitted ceilings and weather strips around the doors. This provides a relatively constant temperature in the sleeping area with the added benefit of being able to regulate the temperature more effectively by means of panel heaters fitted in strategic places inside these buildings. Some of the rooms are already fitted with rubberised flooring to enhance the insulation.

It is an expensive undertaking to house our guests in the same comfort as what they enjoy at home but we feel that it is an important aspect of their wellbeing whilst in our care. As the budget allows we are converting more rooms in this manner and moving away from the infrared heating lamps which does not allow for effective temperature regulation like an indoor, well insulated sleeping area. The ambient temperature during the winter months can fluctuate rather dramatically and to have a heating source which supplies the same constant heat without being able to regulate it is not ideal. It is hardly ever necessary to provide additional heating during the day but we have the means and capacity to do so during cold snaps.

The units in our cattery are still heated by infrared lamps during the winter months - May to August. For some interesting statistics, please visit this link for more information on ideal and safe temperatures for your pets.